Trouble Shooting & Support

1. Create an Internet Explorer Shortcut on Desktop

 If Mol-Intranet shortcut does not exist on the Desktop, please follow these steps

• URL in the shortcut: http://intranet/molintranet/main.aspx
  
• Modify the name of shortcut as "Mol-Intranet"

2. Modify the Security Settings of Internet Explorer

 Add the following URLs as Trusted Sites

• http://intranet
• http://molintranet
• http://10.28.1.181

3. Modify the Security Settings of Trusted Sites and Local Intranet

• Keep the security of Trusted Sites as "Custom Level"
• Keep all ActiveX and Plugins options enable

4. The following ActiveX control must be downloaded

• click to Download and Setup Activex control

5. Copy the following ImageScanner.ocx and paste into c:\windows\sytem32 folder

• Download ImageScanner.ocx

6. Please be sure that the folder "UploadMol" exists in c:\

• Click here to create the folder

7. Do you still having a problem?

    Please send the errors along with the screenshots to the following email:  helpdesk@mol.gov.ae